Shipping Information

Ommora Shipping Information

At Ommora, our goal is to make comfort and wellness easy and accessible. We offer affordable, flat-rate shipping options calculated at checkout so you know exactly what to expect—no surprises, just reliable delivery.

Order Processing Times

Orders are typically processed within 1–3 business days after purchase. Once processed, your order will be handed off to the shipping carrier and marked as dispatched.

Please note that during peak seasons, holidays, or promotional periods, processing may take up to 7 business days. We’ll always work to ship your order as soon as possible and keep you updated along the way.

Estimated Shipping Times by Region

Shipping times vary based on your location. Once your order has been dispatched, you can expect delivery within the following estimated timeframes:

🇺🇸 United States: 6–12 business days
🇬🇧 United Kingdom: 6–9 business days
🇨🇦 Canada: 7–14 business days
🇦🇺 Australia: 9–13 business days
🇳🇿 New Zealand: 5-11 business days
Other International: 8–20 business days

Note: Delays may occur during customs checks, carrier slowdowns, or high-traffic periods. We appreciate your patience and understanding.

Order Changes and Shipping Details

Please double-check your shipping information before completing your order. If you notice an error, contact us at ommorastore@gmail.com within 24 hours so we can try to correct it before fulfillment begins.

If your address is incomplete or flagged as invalid, our team will reach out to confirm it. If we do not receive a response within 3 business days, your order may be canceled.

Shipping Delays

While we do our best to ensure timely delivery, some delays are beyond our control. These may include:

  • Courier or transit delays

  • Weather or customs issues

  • Inventory or payment verification hold-ups

If we experience any issues processing or shipping your order, we’ll reach out to keep you informed.

Lost or Stolen Packages

Once your order is handed off to the shipping carrier, Ommora is no longer responsible for lost, stolen, or misdelivered packages.

If your package goes missing or shows as delivered but you haven’t received it, please reach out to the shipping provider directly to file a claim. You can also email us at ommorastore@gmail.com, and we’ll do our best to assist you and follow up with the carrier if needed.

Depending on the situation, we may offer a replacement at our discretion.

Shipping Policy Updates

Ommora reserves the right to update or modify this Shipping Policy at any time without notice. By placing an order on our site, you agree to the terms outlined above—including any future changes.

For questions about your order, delivery, or shipping in general, feel free to contact us anytime at ommorastore@gmail.com. We’re always happy to help.