Return & Refund Policy
Ommora Refund & Return Policy
At Ommora, we're committed to helping you find everyday comfort and relief through wellness products that actually work. We stand by the effectiveness of our items and recommend using them consistently for at least 14 days before deciding on a return.
If you’re not satisfied with your purchase after trying it for 14 days—and it’s still within our 60-Day Money Back Guarantee—you can request a return by emailing us at ommorastore@gmail.com.
Cancellation Policy
Orders may be changed or canceled within 24 hours of being placed. After this window, your order may already be processing and we may not be able to cancel or adjust it. If your cancellation is successful, refunds are processed within 7 business days.
60-Day Money Back Guarantee
We want you to feel confident in trying our products. If you’re not happy with your purchase, you can request a return after 14 days of use, and within 60 days of receiving your order. Shipping fees (if any) are not refundable.
To begin the return process, simply fill out the contact form on our Contact Us page or email us at ommorastore@gmail.com. Please include your Order Number, or the name and email used at checkout for faster service.
Damaged Items
We package every order with care, but if your product arrives physically damaged or defective, we’re here to make it right.
If your item arrives damaged, contact us within 72 hours of delivery at ommorastore@gmail.com with a clear photo of the damage. Damaged packaging only (such as a dented box) is not considered damage if the product itself is in good condition.
We do not accept returns or offer replacements for items damaged by misuse, wear and tear, or normal use over time.
Shipping & Delivery
We work hard to get your order to you as quickly as possible, but please note we are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
If your package is lost, delayed, or stolen, we recommend contacting the shipping carrier directly for the fastest resolution.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 24 hours. If your order ships to the wrong address due to customer error, we are not responsible for resending or refunding the item.
Policy Updates
Ommora reserves the right to update or change this Return & Refund Policy at any time. By purchasing from Ommora, you agree to the terms outlined above and accept any updates we make.